Return and Refund Policy

1. Return Window

You have 30 calendar days from the date your order is marked delivered by the carrier to request a return or exchange.

2. Damaged or Defective Items in Transit

If your art print arrives damaged, bent, or with printing flaws, contact us at support@artevanto.com with your order number and photos of the damage. We will immediately arrange a replacement at no cost or issue a 100% full refund. Return shipping for defective or damaged items is 100% free (we provide a prepaid return shipping label).

3. Customer Remorse / Discretionary Returns

If you choose to return an artwork for personal reasons (e.g., changed mind or wrong size selected), the print must be returned in its original packaging and undamaged condition. For discretionary returns, the customer is responsible for return postage to our fulfillment center.

4. Restocking Fees

There are zero ($0.00) restocking fees. We do not charge handling, inspection, or restocking fees on any return.

5. Return Method & Instructions

All returns must be shipped by mail / postal carrier. To begin a return:

1. Email support@artevanto.com with your order number and reason for return.
2. We will email you return instructions and a prepaid return label (if damaged or defective).
3. Carefully pack the artwork inside the original protective mailing tube or rigid mailer and drop it off with the designated carrier.

6. Refund Processing Time

Once your return is received and inspected at our studio, we will process your refund. Credits are automatically applied to your original payment method (via Stripe) within 3 to 5 business days. Please allow additional time for your financial institution to reflect the funds on your statement.

7. Contact Us

For any return questions or support, email our curator desk directly at support@artevanto.com.